We can help, and we will maximize your property’s potential
We pride ourselves on a proven track record of success, built on years of expertise, and dedication to excellence. Unlike most property managers, Brent & Michelle actually own several of the Chillax Inn homes that we book and manage. We specialize in creating unforgettable guest experiences and our guest reviews prove it. With a meticulous eye for detail, we also manage other owners’ properties with care, offering comprehensive maintenance, security, and amenities, ensuring pristine accommodations that delight guests and drive long-term success for property investments.
Brent & Michelle were selected to attend Airbnb’s first annual Host Connect in September 2025. Airbnb’s exclusive invitation-only event was for the top 200 professional hosts in North America. The summit was held at Airbnb’s corporate headquarters in San Francisco, for experienced hosts focused on industry standards, innovation, and growth.
Airbnb’s CEO Brian Chesky was on hand to give his vision and overall strategy. It was cool to have our own Fireside Chat with Chesky’s perspective on the growth of his hospitality giant, emphasizing human connection and fostering a culture of belonging, much like when he started Airbnb as a host himself.Â
Strategic Location Expertise
Harnessing our knowledge of prime locations like Kissimmee and Davenport, we ensure optimal property positioning and guest attraction.
Themed Experience Pioneers
As innovators in themed accommodations, we infuse properties with captivating experiences, enhancing guest satisfaction and retention.
Excellence in Guest Experience
Our commitment to seamless stays and top-tier amenities elevates guest satisfaction, ensuring recurring visits and positive reviews.
Marketing and Exposure Mastery
Utilizing our marketing prowess, we optimize property exposure, maximizing occupancy rates and driving revenue growth.
Gated Resort Management Expertise
With a focus on gated resort management, we prioritize security, exclusivity, and luxurious amenities, enhancing property value.
Comprehensive Property Care
Our comprehensive property care services ensure meticulous upkeep, delivering pristine homes that delight guests and owners alike.
Curious about your property’s earning potential? We’d love to talk to you. Send us your listing link, and we’ll provide an honest assessment based on our real-world experience owning and managing successful vacation rentals-not sales pitches.Â
We’ll evaluate your home’s revenue potential by comparing it with similar properties that we currently own or manage. Our recommendations are based on actual performance data and proven results-not inflated projections designed simply to win your business.
Choose the level of service that best fits your goals.
Option 1 – Booking & Marketing Only (10%)
You continue managing your property while Chillax Inn serves as an additional marketing channel. By connecting your Property Management System (PMS) to ours through an API integration, guests can book your home instantly through the Chillax Inn website.
You remain in control of:
Chillax Inn invoices you monthly for 10% of bookings generated through our website.
Option 2 – Full-Service Property Management (20%)
Let Brent & Michelle handle every aspect of your vacation rental while your home becomes part of the Chillax Inn brand, complete with its own dedicated website.
Our full-service management includes:
Local operational services are available at the following rates:
Our partnership begins with a straightforward one-year agreement that automatically renews each year and includes a 90-day cancellation provision for either party.
Once your preferences—including minimum stay requirements, pricing guidelines, owner blocks, and house rules—are established, we work to get your property live as quickly as possible.
Success doesn’t stop once your property is listed. We’ll provide recommendations to improve your home’s guest appeal, increase occupancy, and maximize revenue through strategic enhancements and ongoing optimization.
Transparency is one of our core values. You’ll receive regular communication and detailed monthly owner statements showing your property’s performance, income, expenses, and important updates so you always know how your investment is performing.
Our goal is to create lasting relationships built on trust, transparency, and results. We believe our performance speaks for itself, and we invite you to read our owner testimonials to see what other homeowners have experienced partnering with Chillax Inn.
Due to increasing demands we are always looking for more properties so if you are a landlord looking to sell or rent your property, Ginger & Gold can find the perfect solution for you.Â
If you are considering selling, we can look to agree a purchase option (often full market value) and discuss this option during a free confidential chat with us.
We work with nationwide businesses, airports and hospitals to help house their professional employees, cabin crews and doctors, who need accommodation in the area.
They cannot commit to long AST’s as they may be in the area for only a short period of time (a few days up to 6 months). That’s where we come in and provide accommodation on a short term basis to them while ensuring we meet our obligations to you as our landlord or client.
We fill gaps by letting the property to well vetted guests who need accommodation while visiting the area for leisure and to families who need accommodation due to work being carried out on their main residence (often insurance companies are funding the stays).
We take on properties which we have first done due diligence on to assess the demand in the area to see if the property would be suitable to be used as a serviced accommodation.
We identify which guest profile is likely to need accommodation in your property – leisure guests, contractors, corporate guests or a mixture. We would never take on a property that is not appropriate for serviced accommodation or holiday letting.
It is from our due diligence that we can deduce if we can offer you one of the following, either :
If your property is unsuitable for our needs but you are still looking for a solution, we are sure to put you in touch with someone who can help! (we have a wide network of associates here in Norfolk)
Option 1 – We become your tenant
Our company becomes your tenant under a company lease agreement and we provide the following benefits :
Option 2 – We manage the property as short term lets on your behalf (like a regular letting agent)
On this option we market your property in the same way as option 1, however the key differences are :- The return varies from month to month and could be higher than the guaranteed rent amount. All profit from short term stays are received by the owner, after costs and fees have been deducted (i.e Bills, linen, cleaning fees). There is no minimum guaranteed rent. (i.e if bookings were low, the return would reflect this). All furnishings are paid for by the owner (we can source and setup this if you wish as an additional service). We receive 15% of the total gross income that we make from bookings on your property, we are highly motivated to get you a higher income for the property as this is beneficial to both parties as you, in turn, get a higher profit.
We can provide booking management and/or property management services.
By always being available to our guests, and having a great staff of local management, maintenance, and cleaners that actually care about your property.Â
By giving the best guest experience we can give. Our homes are awesome, and our guest reviews speak volumes. Your homes are listed right alongside our homes. Unlike most property managers, we have skin in the game and know what it takes to make a home successful.Â
Brent & Michelle’s outstanding customer service, along with our dedicated marketing and revenue management. Full property management services are available if needed.
Sleep up to 9, 4 Bedroom, 3.5 Bathroom
