Unlock the Power of Expert Property Management

From Strategic Positioning to Exceptional Guest Experiences, We Maximize Your Property’s Potential

What We Do

As property managers, we pride ourselves on a proven track record of success, built on years of expertise and dedication to excellence. Our team boasts extensive experience in strategic property positioning, ensuring optimal exposure and maximizing returns for property owners. We specialize in creating unforgettable guest experiences, utilizing innovative methods to enhance guest satisfaction and elevate property value. With a meticulous eye for detail, we manage properties with care, offering comprehensive maintenance, security, and amenities, ensuring pristine accommodations that delight guests and drive long-term success for property investments.

My husband and I are completely confident recommending Brent and Michelle Ogden as property managers. Not only are they ranked as Premier/Superhosts on VRBO and Airbnb, but with their management, our house is listed as a guest favorite. It is obvious when you read the reviews for our home, that while people love the house, what they really love is the personal attention they receive from Brent and Michelle.

Instead of losing that quality as they have added more houses and grown their business, they have continually added more quality and more of a social media presence, while still maintaining that personal touch, and the attention that our guests love. They are both wonderful to work with, and are knowledgable and helpful when we have wanted suggestions or help to upgrade our home.

My husband and I were hopeful, but doubtful, when we purchased the house, that we would have renters about half the time, and that hopefully it would pay about half the costs per year. Instead we have actually made money each year. The house is rented so frequently that we typically have to plan our trips well in advance, or just slip in when there is an opening. I truly believe that we would not have had this level of success with any other management team.
William & Angie French
I am writing this letter in reference to Brent and Michelle Ogden. I have known Brent and Michelle since 2000 when they became the managers of my property in Florida.

They have always been exceptional with their management skills. They pay all bills on time. They are very receptive towards the needs of all rental customers and they show true concern for the property.

They frequently propose ideas to enhance the property and continually enhance the website, as well as information sent to renters. I would recommend them to everyone, If you have any questions or require additional information, feel free to contact me

What Sets Chillax Inn Apart in Property Management Success?

Strategic Location Expertise

Harnessing our knowledge of prime locations like Kissimmee and Davenport, we ensure optimal property positioning and guest attraction.

Themed Experience Pioneers

As innovators in themed accommodations, we infuse properties with captivating experiences, enhancing guest satisfaction and retention.

Excellence in Guest Experience

Our commitment to seamless stays and top-tier amenities elevates guest satisfaction, ensuring recurring visits and positive reviews.

Marketing and Exposure Mastery

Utilizing our marketing prowess, we optimize property exposure, maximizing occupancy rates and driving revenue growth.

Gated Resort Management Expertise

With a focus on gated resort management, we prioritize security, exclusivity, and luxurious amenities, enhancing property value.

Comprehensive Property Care

Our comprehensive property care services ensure meticulous upkeep, delivering pristine homes that delight guests and owners alike.

Due to increasing demands we are always looking for more properties so if you are a landlord looking to sell or rent your property, Ginger & Gold can find the perfect solution for you. 

  • We look to serve landlords and clients by giving them a better return on your investment while managing, renting or buying your property. 
  • We ensure the property is kept in hotel standard condition during our agreement – no more worrying about your property being maintained! We can guarantee market rental value for up to 5 years meaning no void months of rent during this time. 

If you are considering selling, we can look to agree a purchase option (often full market value) and discuss this option during a free confidential chat with us.

  • A guaranteed rental income on time, every month.
  • You still get paid even if the property is empty.
  • Long term tenancy contract.
  • Landlord can visit property anytime with 24 hours notice to check how we are looking after your property.
  • No set up fees, monthly commissions or hidden charges.
  • We deal with all the tenant’s queries, questions and complaints.
  • A guaranteed contract start date – no worrying about how long it will take to find tenants.
  • Regular property inspections, free repairs and maintenance up to £50 including VAT.
  • Internal condition guaranteed over and above fair wear and tea
  • We work with nationwide businesses, airports and hospitals to help house their professional employees, cabin crews and doctors, who need accommodation in the area.

    They cannot commit to long AST’s as they may be in the area for only a short period of time (a few days up to 6 months). That’s where we come in and provide accommodation on a short term basis to them while ensuring we meet our obligations to you as our landlord or client.

    We fill gaps by letting the property to well vetted guests who need accommodation while visiting the area for leisure and to families who need accommodation due to work being carried out on their main residence (often insurance companies are funding the stays).

    • We take on properties which we have first done due diligence on to assess the demand in the area to see if the property would be suitable to be used as a serviced accommodation.

      We identify which guest profile is likely to need accommodation in your property – leisure guests, contractors, corporate guests or a mixture. We would never take on a property that is not appropriate for serviced accommodation or holiday letting.

      It is from our due diligence that we can deduce if we can offer you one of the following, either :

      • A guaranteed regular rent for your property. This is guaranteed no matter what bookings we receive.
      • Alternatively, if you are looking for a potentially higher return, we can manage the property on your behalf.
      • An offer to purchase your property via outright sale, lease option or rent to buy.

      If your property is unsuitable for our needs but you are still looking for a solution, we are sure to put you in touch with someone who can help! (we have a wide network of associates here in Norfolk)

Option 1 – We become your tenant
Our company becomes your tenant under a company lease agreement and we provide the following benefits :

  • Your property is kept in hotel standard condition. We look after your assets.
  • No voids  – your rent is guaranteed for the duration of our agreement.
  • We take care of any maintenance up to £50 including VAT.
  • The property is inspected by our cleaning team weekly as a minimum.
  • You can inspect the property as regularly as you wish (24 hours notice).
  • We can make arrangements quickly (less than 2 weeks until your first rental payment).
  • Hassle free – you can be confident in your return and that your property is being looked after by us.


Option 2 – We manage the property as short term lets on your behalf (like a regular letting agent)
On this option we market your property in the same way as option 1, however the key differences are :- The return varies from month to month and could be higher than the guaranteed rent amount. All profit from short term stays are received by the owner, after costs and fees have been deducted (i.e Bills, linen, cleaning fees). There is no minimum guaranteed rent. (i.e if bookings were low, the return would reflect this). All furnishings are paid for by the owner (we can source and setup this if you wish as an additional service). We receive 15% of the total gross income that we make from bookings on your property, we are highly motivated to get you a higher income for the property as this is beneficial to both parties as you, in turn, get a higher profit.

Property Management FAQs

We provide a comprehensive suite of property management services, including property assessment, guest experience optimization, maintenance, marketing, and financial reporting.

Our team focuses on delivering exceptional guest experiences through meticulous property maintenance, timely inspections, and 24/7 support to ensure guest satisfaction and property excellence.

We employ strategic marketing tactics, dynamic pricing strategies, and property enhancements to optimize revenue generation and maintain high occupancy rates for your property.

Our approach emphasizes a personalized touch, transparent communication, and adaptive strategies tailored to your property’s unique needs, ensuring sustained success and owner satisfaction.

Your Haven for Disney Stays & Delights

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